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Ordering Info

Not Registered? Sign up. It’s Easy.

Just click the Register link at the top of the page (next to the shopping cart icon). We’ll collect some basic information and then call you back to confirm. Once you’re registered, you’ll see the pricing on the site and can place your order with us (see below).

Registered? Shop Away!

Registered Users can see pricing and order products directly from this site. Browse around, select your items, add them to your shopping cart and checkout. No payment information will be collected. We’ll contact you to confirm your details and complete your order.

Need Help?

Our friendly, helpful and experienced service representatives are here to answer any of your questions Call us at 1-800-338-1423 Monday through Friday from 10 am-5 pm EST.

Want to Fax Your Order?

No problem! Fax your completed order, including all of your contact information to 516-437-4296 – any time, any day. We will call you back to confirm receipt and answer any questions you might have.

Prefer to Email?

Email your order, including all your contact information to Info@Mineral-Mine.com. We will email you back a confirmation and let you know we are processing your order.

Minimums

We have a low minimum of $125.00 per order requirement. Minimum of 3 pieces per shade/ per product. There is a $ .50 surcharge per item for less than the  3 pieces minimum per shade/ per product.

QUANTITY DISCOUNTS AVAILABLE

Payment Methods

Credit Cards. All Major Credit Cards are accepted: Visa, MasterCard, American Express and Discover. Using a credit card will expedite your order.

Check. You may pre-pay the order by check, if no credit card is available. This will hold up your order as we will not release your order until the check clears. There is a $35.00 returned check fee for any check returned to us by your bank.

C.O.D. is available after you have placed and paid for three orders. C.O.D. charges will be added to the shipping costs.

$500+ Orders.  Must be prepaid or charged to a credit card.

Delivery

Orders are generally shipped within 24 hours of receipt, unless it is a custom order. We always ship ground unless you request a quicker service.

Returned Shipments

If you are not available to accept a C.O.D. shipment, you will be responsible for the shipping charges and the C.O.D. charges. Re-shipment charges will apply. If you refuse your shipment or for any other reason at your end your order is returned to us, re-shipment charges will apply.

Damages and Discrepancies

All orders are read back to insure accuracy.

If your order has a mistake or was received damaged, you must call us within 24 hours of receipt and let us know. If the order was damaged in shipping, you will need to retain all the shipping materials so the carrier can inspect them.

 

Returns

All returns must be made within 90 days in new, unlabeled and unopened condition. No returns are allowed on imprinted or custom orders. No returns will be accepted without a Return Authorization Number (RA#). To obtain an RA#, please call our Customer Service Department 800-338-1423. When returning a product, include a note with the invoice number from the order of the returned product, your name, address, phone number, explanation for return and the RA# (retain a copy for your records). Print the RA# on the outside of the shipping carton. Packages will be refused and returned to you at your expense if the RA# is not written on the outside of the carton.

Imprinted products cannot be returned.  Authorized returns due to customer error will incur a 25% restocking fee.

Ship returns to:

Mineral Mine

387 A Jericho Turnpike

Floral Park, NY 11001

 

Customer warrants that he/she will comply with all labeling requirements of the Federal and State Laws pertaining to The Food, Drug and Cosmetics  Act.

Prices subject to change without notice.